FAQs

• How do I begin with FitClap?
• To start with FitClap, simply book a free trial session, select your preferred time slot, provide your basic details and address, book your session, and you're all set for a personalized fitness journey.
• Where can I exercise?
• With FitClap, you can enjoy flexible workouts at home, society gym or nearby park, perfectly aligned with your schedule and environment, be it for adults or kids.
• Are FitClap trainers certified and experienced?
• Yes, all FitClap trainers are thoroughly screened, holding relevant certifications and extensive experience, ensuring safety, reliability, and professional expertise.
• What if I need a different trainer?
• If your FitClap trainer isn't a perfect match, just let us know and we'll promptly pair you with another trainer to better meet your needs and preferences.
• Do my workout sessions have an expiration date?
• No, your sessions with FitClap come with lifetime validity, offering you the flexibility to train and reschedule according to your lifestyle.
• How can I cancel my program at FitClap?
• Our programs are designed with lifetime validity and the option to transfer sessions to friends or colleagues. We suggest taking a pause and resuming your fitness journey whenever you're ready.
• Is there a way to pause my membership?
• There is no need to pause your membership as it offers lifetime validity. Simply schedule your training session at a time that is convenient for you.
• What happens if I cancel my booked session?
• You are not required to pay any cancellation fees if you cancel the session more than 12 hours in advance of the scheduled time. However, if you cancel the session less than 12 hours before, a 200 INR fee will be charged to cover the expenses. The charged fee is then fully transferred to the trainer
• What is your refund policy?
• No, a refund for your program fee is not possible. However, you benefit from lifetime validity as well as the ability to transfer your sessions to friends or co-workers. We suggest taking a pause and resuming your fitness journey whenever you're ready.